FAQs/Policies

Policies

Deposit - A 25% deposit is required to confirm a booking. No order will be commenced until such time as a deposit has been paid. Please note that all deposits are NON-REFUNDABLE.

    

Balance Due - Balance of payment is due on pick-up in cash or prior to delivery via electronic cleared funds, unless full payment has been received goods will not be available for collection or delivered. If you are collecting your order, full payment is due upon collection. We do not accept payment by cheque.    

 

Confirmation of Orders - Upon receipt of your order you will be emailed a copy of your invoice. Please ensure all contact details, personal information, spelling of names, delivery/collection dates and times and any requested changes have been properly documented on your invoice.   

  

Cancellations - If you cancel your order your deposit will not be refunded. At the discretion of management and dependent on the circumstances, a credit note may be issued. If you cancel your order within 7 days of the delivery or collection date there will be no credit issued and any balances outstanding will be due and payable.

    

Quality - We pride ourselves on the quality of our products and service. It is important to remember that cakes are a perishable and delicate product. Our aim is to provide only the freshest and highest quality cakes to our customers. Unfortunately once we deliver our cakes or our customers take possession of them, a number of factors relating to the care and transportation of the cakes may result in the quality being compromised or damage occurring to the cakes that are beyond our control or responsibility. Unfortunately, with all the possible variables, it is difficult for us to guarantee the cake quality in every case once it has left our premises. All cakes delivered and or picked up are deemed accepted by the purchaser in all cases.

    

Variations from pictured items - In some cases it may be necessary to change a colour or vary a product from the picture on our site as certain cake decorating items may from time to time be unavailable. Please note that where colours are concerned, the picture represented on our website may not be a true representation of the colour of the cake as quite often screen colours are not correct and therefore your cake may appear to be different in colour from that shown.  Where a photo is provided and I am not the original maker of the cake, it will not be possible to provide an exact replica. Where items are provided on cakes (plastic figures, toys or handmade sugared items) they are strictly provided as decorations on a cake, if there are any breakages or faults with the items after they are removed from the cake we will not replace, exchange or make new items.

 

Agreement to terms and conditions - By paying your deposit or supplying additional information, images, reviews you are in agreement with our terms and conditions as stated above.